IT Support & AMC
Annual maintenance contracts with same-day on-site response across Dubai.
Managed IT Services in Dubai
Fully managed infrastructure, monitoring and helpdesk for a fixed monthly fee.
iMicro's managed IT services in Dubai give your business a complete IT department for a fixed monthly fee — backed by a 99.9% uptime guarantee and a 15-minute response time on critical alerts. We monitor, maintain and secure your infrastructure across Dubai and the UAE around the clock, so your team can focus on the business instead of the technology.
Managed IT removes the unpredictability of break-fix support. We become your outsourced IT department: monitoring servers, network and endpoints 24/7, patching vulnerabilities before they are exploited, managing backups, and reporting monthly on every metric that matters. Our per-user pricing scales cleanly as you hire, and a named account manager ensures you always have a senior engineer who understands your setup. For businesses that already have internal IT, our co-managed model layers monitoring, escalation and specialist skills on top of your existing team.
What's Included
- 24/7 proactive monitoring with 15-minute critical response
- Fully managed servers, network and endpoints
- Unlimited remote helpdesk and scheduled on-site visits
- Patch management, backups and security hardening
- Monthly reporting and a dedicated account manager
- 99.9% uptime guarantee written into your SLA
Key Features
What Sets Our Managed IT Services Apart
01
24/7 NOC Monitoring
Our Network Operations Centre watches your infrastructure around the clock with automated alerting and human-verified escalation.
02
99.9% Uptime SLA
A contractual uptime guarantee with financial penalties if we miss it — real accountability, not marketing promises.
03
Monthly Executive Reports
Clear dashboards covering uptime, ticket volume, resolution times, patching status and security posture.
04
Co-Managed Option
Layer our monitoring and escalation on top of your in-house team without replacing the people who know your business.
Technologies We Use
ConnectWise AutomateDatto RMMMicrosoft IntuneSentinelOneVeeamFortinet FortiGateVMware vSphereCisco Meraki
Brands & Technologies We Work With
- Microsoft
- Cisco
- Fortinet
- VMware
Why Choose Us
The iMicro Advantage
99.9% Uptime SLA
A written uptime guarantee with a 15-minute response on critical incidents.
Fixed Monthly Fee
Predictable per-user pricing that scales as your team grows.
Always Secured
Continuous monitoring, patching and threat detection built in.
Dedicated Team
A named account manager and certified engineers who know your setup.
Ready to Get Started?
Tell us about your managed it services requirements and receive a free, no-obligation quote within one business hour.
Our Process
How It Works
1
Contact Us
Reach out by phone, the quote form or WhatsApp — we reply within the hour.
2
Site Assessment
Our certified engineers scope your requirements on-site, free of charge.
3
Solution Deployed
We deploy, test and support your solution end-to-end, fully managed.
FAQ
Managed IT Services — Common Questions
Our managed IT contracts include a 99.9% uptime guarantee and a 15-minute response time on business-critical alerts, written directly into your SLA.
Need IT Support in Dubai? Call us today.
Free assessment. Same-day response. No obligation.